At iHeartPets, your satisfaction and the happiness of your furry friends are our top priority. If you’re not entirely happy with your purchase, we’re here to help.
Return Eligibility:
Most physical items can be returned within 30 days of purchase.
- Pet food and treats must be unopened and in their original packaging.
- Personalized items, final sale items, and digital downloads are non-returnable.
- Only regular priced items may be refunded. Sale items cannot be refunded.
- Returns for affiliate products are subject to the policies of the respective third-party merchant.
How to Return an Item:
To initiate a return, contact us via email at info @ iheartpets.com or through our contact form.
- Provide your order number and the reason for the return.
- We will provide a return shipping label or drop-off instructions.
- Securely pack the item with the original packing slip included.
- Return the item as per the provided label or instructions.
Refunds
Refunds are processed within 7-10 business days of receiving your return.
Refunds are credited to the original payment method.
Shipping fees are non-refundable, except in cases of defects or errors on our part.
Exceptions:
Damaged/Defective Items: Please contact us immediately for a replacement or refund.
Incorrect Orders: Contact us to arrange replacement or return.
Questions?
For inquiries regarding returns of affiliate products, please contact the third-party merchant directly.
For all other questions, reach out to iHeartPets Customer Service via email or contact form.
iHeartPets Customer Service
info @ iheartpets.com